Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include your original packing slip with all returns. If you do not have your original packing slip, we can provide a new copy upon request.
Failure to include packing slip may result in a delayed refund.
For all purchases made on or after May 1st, 2023, we will retain up to $9.99 on all refunds to cover the shipping and restocking fees associated with the return.
To start a return, navigate to https://account.granitestone.com/orders to locate your order and request a return.
Alternatively, you can email us at returns@granitestone.zendesk.com. Please note that returns will need to be shipped to the following address:
Granitestone Returns (granitestone.com)
75 Aircraft Road
Southington, Connecticut 06489
United States
If your return is accepted, we can send you a return shipping label which will be deducted from your refund amount, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@granitestone.zendesk.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us with your order number at returns@granitestone.zendesk.com.
To start a return, navigate to https://account.granitestone.com/orders to locate your order and request a return.